Subservicer benchmark survey shows 27-point gap between best, worst performers
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Article SummaryGarrett, McAuley & Co. launched the PULSE Subservicer Benchmark based on feedback from 53 mortgage banking firms. Composite scores ranged from 53 to 80, and recapture and marketing support was the lowest-rated category. AI Summary
Garrett, McAuley & Co., a banking and mortgage banking consulting firm, on Wednesday launched a benchmark measuring mortgage subservicer performance based on feedback from lenders, with results showing a 27-point gap between the highest- and lowest-rated providers.
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