Lawsuits claim food delivery robots collect biometric data without consent

The lawsuit alleges that the robots use technology that scans both customers and others who just happen to be on the sidewalk.

Delivery ServiceThe lawsuit alleges that the robots use technology that scans both customers and others who just happen to be on the sidewalk. WPVIWednesday, October 21, 2026 12:33PMTwo lawsuits claim that some food delivery robots collect hand and facial data, without a customer's consent. The lawsuit, which was filed in Cook County, Illinois, names both Coco and Serve Robotics. It alleges that the robots use technology that scans faces, hands and bodies of people, both customers and others who just happen to be on the sidewalk. ALSO SEE: Woman arrested after blocking delivery robot in Center City Philadelphia confrontationServe told our sister station WLS that its robots use cameras and sensors to navigate Chicago sidewalks. The company says it "does not use that data to identify individuals. "Coco Robotics says it has not collected biometric data in Chicago. A spokesperson for Serve Robotics issued the following statement:"Serve Robotics is aware of the complaint and will defend against it. Our robots use cameras and sensors to navigate the sidewalks of Chicago safely.

Delivery ServiceWednesday, October 21, 2026 12:33PMThe lawsuit alleges that the robots use technology that scans both customers and others who just happen to be on the sidewalk. WPVITwo lawsuits claim that some food delivery robots collect hand and facial data, without a customer's consent. The lawsuit, which was filed in Cook County, Illinois, names both Coco and Serve Robotics. It alleges that the robots use technology that scans faces, hands and bodies of people, both customers and others who just happen to be on the sidewalk. ALSO SEE: Woman arrested after blocking delivery robot in Center City Philadelphia confrontationServe told our sister station WLS that its robots use cameras and sensors to navigate Chicago sidewalks. The company says it "does not use that data to identify individuals. "Coco Robotics says it has not collected biometric data in Chicago. A spokesperson for Serve Robotics issued the following statement:"Serve Robotics is aware of the complaint and will defend against it. Our robots use cameras and sensors to navigate the sidewalks of Chicago safely.

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