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$10B data centre stirs debate in Nova Scotia Business Matters: Sales of electric vehicles accelerate in Canada in August

Skip to mainTue, October 6, 2026 at 7:44 p.m. UTCHome sales in the Greater Toronto Area fell by nine per cent in September – according to the Toronto Regional Real Estate Board – as economic uncertainty, inflation, and higher borrowing costs weighed on buyers, and fewer sellers listed their properties. That story and more in Business Matters for October 6, 2026.

Companies made customer service a bot-filled nightmare. Average people are getting revenge. Customer service workers have gotten used to the now-common question coming from the other end of the line: "Wait, are you an AI? " Being mistaken for the technology your employer hopes will replace you has become a regular, if awkward, part of the job. Now, the people who staff call centers are finding themselves in a perhaps stranger position, wondering if it's actually the "customer" that's a robot. Those suspicions are proving to be true. AI agents are increasingly being used to call customer-service lines, sit on hold, and try to negotiate bills or cancel subscriptions, all while the people they're "working" for don't lift a bureaucratic finger. With user-friendlier agents such as Meta's Muse and the upstart Instinct on the market, more consumers are giving AI deployment a go. For them, it may be a useful time-saver and a way of giving corporations a taste of their own medicine — who among us hasn't found ourselves begging a bot to speak with a representative?