Why insurers need better decisions, not more technology - FinTech Global
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Despite increasing investment in cloud infrastructure, artificial intelligence (AI) and digital transformation, insurers continue to struggle to turn technological advances into faster business decisions. At a recent Insurtech Insights webinar on building the agile insurance enterprise, Earnix vice president of global solutions Drew Lawyer joined Bupa head of strategy Roddy Barnes and Prudential engineering leader Rohan Rayarikar to discuss why greater agility requires more than new technology. For Earnix, the discussion reflects a fundamental challenge facing the insurance industry: connecting data, systems and workflows to improve decisions across pricing, underwriting and customer engagement. Although insurers are investing heavily in digital capabilities, the real value lies in translating those investments into better risk assessment, stronger margins and improved customer outcomes. Rayarikar argued that the sector’s central problem is not a shortage of technology, but an inability to make decisions efficiently across complex operations.
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