Undetected software issue knocked out 911 for several provinces last month, Bell report says - CBC
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CanadaA 911 outage that lasted nearly an hour and a half in several Canadian provinces last month was caused by a previously undetected bug in Bell's software, the company said in a report on Friday. None of the missed calls during outage led to 'critical public safety incident,' provider tells CRTCRhianna Schmunk · CBC News · Posted: Oct 02, 2026 5:44 PM EDT | Last Updated: October 2Listen to this articleEstimated 4 minutesThe audio version of this article is generated by AI-based technology. Mispronunciations can occur. We are working with our partners to continually review and improve the results. A person uses a phone in downtown Vancouver in 2020. Bell said a 'latent software issue' caused an 87-minute 911 outage in six provinces last month. (Ben Nelms/CBC)A 911 outage that lasted nearly an hour and a half in several Canadian provinces last month was caused by a previously undetected bug in Bell's software, the company said in a report on Friday. The report said a "latent software issue" triggered the outage across Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia and Prince Edward Island at 3:13 a.m. ET on Sept. 17.
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