Three CTOs Discuss Technology’s Impact on Their Companies - Time Magazine
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Chief technology officers gathered for a panel at TIME’s Executives of the Year Impact Dinner: Tech & Data on Tuesday night in New York City and discussed the ways that technology has shifted how their companies operate. Speaking on the panel at the TIME forum were Franziska Bell, CTO and executive vice president of The Home Depot; Fiona Tan, CTO of online marketplace giant Wayfair; and Sam Dozor, CTO of global e-commerce company Rokt, which sponsored Tuesday’s event. Bell emphasized “always being grounded in the consumer experience” when thinking about how to adapt to new and emerging technologies, or what she described as “the art of the possible.”One new AI tool that The Home Depot has deployed is Magic Apron, an “AI empowered home improvement expert,” Bell explained, that can help customers locate items in store, answer how-to questions about products, and respond to images uploaded by users. Applications like Magic Apron, which Bell says has been rolled out in 2,000 U. S. stores, result from Bell assessing the “friction” involved in customer experiences and working to reduce it with technological tools.
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