Employees all over the world find themselves monitored by AI at work - The Guardian
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Hello, and welcome to TechScape. I’m Blake Montgomery, US tech editor at the Guardian, writing to you while moving laundry from the washer to the dryer, wishing a robot could do the task for me. Today in tech, we’re talking about workers and AI. Workers under surveillanceEmployees across the globe are increasingly finding themselves minutely monitored in their workplaces, with tiny changes in their behaviors resulting in negative performance evaluations. The latest example of workers under surveillance and bristling at it comes from Co-op, which operates supermarkets, undertakers, insurance and legal services companies in the UK. The company implemented an automated listening technology that rates every phone call some of them make to customers. In a system described as “oppressive and dystopian” by a whistleblower, Co-op Legal Services is using AI models to record, analyze and award a percentage score for interactions between agents and customers seeking advice about probate, wills and estates. “You are being watched,” said a Co-op worker who spoke to the Guardian on condition of anonymity.
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