Challenges and successes in restaurant technology - Restobiz
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Skip to contentThe growing use of technology in the foodservice industry provides operators the opportunity to increase efficiency and service, while improving ordering speed, accuracy, and customer experience – when it works. Are operators adopting technology and leveraging its benefits? Is it performing to the highest standard? Are customers benefitting from increased tech adoption at their favourite restaurants? The Canopy Restaurant Tech 2026 Report reveals the answers to these questions, along with valuable data that operators can use to determine where it’s worth investing, how customers want to use technology, and where there are opportunities for improvement on the tech side of the business:Diners like using technology like kiosks (67 per cent use them), citing advantages like faster ordering, more time to browse, easier customization, less human interaction, and increased order accuracy, But people are frustrated when restaurant tech doesn’t work as expected, and only 20 per cent of kiosk users say kiosks always work, unchanged from 2025.
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