Adobe and Heathrow Airport Partner to Transform the Digital Experience for Millions of Passengers in the AI Era - Adobe Newsroom
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LONDON, UK – October 8, 2026 — Adobe — the global technology leader that unleashes creativity, productivity and customer experiences through innovative tools and platforms — and Heathrow Airport, have today announced an extended partnership that places Adobe’s industry-leading agentic AI and customer experience orchestration technology at the heart of Heathrow’s ongoing digital transformation. The Adobe partnership aims to deliver AI-powered, personalised experiences and best-in-class customer service to over 84.5 million annual Heathrow passengers.
Heathrow is one of the busiest airports in the world and passenger expectations for seamless, personalised digital experiences continue to grow. Adobe’s customer experience orchestration solutions will play a crucial role in helping Heathrow become more of an agentic-led organisation, ensuring they can continue to deliver exceptional customer experiences and stronger business outcomes.
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